Customized Client Surveys
Our top priority for designing customer surveys is to obtain a large percentage of useful, meaningful responses. We are successful in this goal with compelling, succinct survey questions that are matched to the respondent. For some national clients we are achieving response rates in excess of 90% and in most instances we can guarantee a client a response rate of 30% or more.
Year-over-year responses allow us to provide trend analysis and annual comparisons. With multiple years the work product and process increases in efficiency.